Privacy Policy

We collect information that you provide directly, information generated when you use the website, and limited technical information required to operate and improve the platform.

Account information: name, mobile number, email address, password credentials in protected form and profile preferences.

Order information: cart items, customisations, order type, payment status, order history, coupon usage and TRS Coins activity.

Customer-support information: messages, feedback, complaints and information shared through contact forms, phone, email or WhatsApp.

Career information: job application details, work experience and resumes submitted through the Careers page.

Technical information: IP address, browser type, device details, pages visited, timestamps, diagnostic logs and cookie identifiers.

Location information: only when you voluntarily use a location-based feature or open directions to the TRS outlet.

We use personal information only for legitimate business, operational, security and customer-service purposes.

Create and manage customer accounts.

Process dine-in and takeaway orders and provide order-status updates.

Calculate TRS Coins, discounts, coupons and reward eligibility.

Send transactional messages relating to orders, account security and support requests.

Respond to enquiries, feedback and complaints.

Review job applications and communicate with shortlisted candidates.

Prevent fraud, misuse, unauthorised access and technical abuse.

Analyse website performance and improve the customer experience.

Meet applicable legal, tax, accounting and regulatory obligations.

Online payments may be processed by authorised third-party payment providers. TRS does not intend to store full card numbers, UPI PINs, CVVs or other sensitive payment credentials on its own servers.

We may retain payment references, transaction status, amount, refund status and gateway identifiers required for order fulfilment, reconciliation, support and legal compliance.

The website may use essential cookies, local storage and similar technologies to keep you signed in, preserve cart information, remember preferences, protect sessions and understand website performance.

Where required, non-essential analytics or marketing technologies should be used only after appropriate consent. You can manage browser permissions and cookie settings through your browser.

We do not sell or rent personal information. Information may be shared only where reasonably necessary to operate the platform or meet legal obligations.

Payment gateways and banking partners for payment processing and refunds.

Hosting, database, email, messaging, analytics and security service providers.

Professional advisers, auditors or authorities where required by law.

A successor entity if the business is reorganised, merged or transferred, subject to applicable safeguards.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, security, dispute resolution and legal compliance.

Retention periods may differ by data category. When information is no longer required, it should be deleted, anonymised or securely archived according to the applicable retention process.

We use reasonable administrative, technical and organisational safeguards designed to protect information from unauthorised access, alteration, disclosure or loss.

No online system can be guaranteed to be completely secure. Customers should use strong passwords, protect OTPs and avoid sharing account credentials with others.

Subject to applicable law and verification requirements, you may request access to, correction of or deletion of certain personal information associated with your account.

Update profile information through account settings where available.

Opt out of non-essential promotional messages.

Request account closure, subject to information we must retain for lawful purposes.

Ask questions or raise a privacy concern through the contact details on this page.

The website is not designed to knowingly collect personal information from children without appropriate consent from a parent or lawful guardian. If you believe a child has submitted personal information improperly, contact us so that the matter can be reviewed.

The website may link to third-party services such as Google Maps, social networks, payment providers and messaging platforms. Their privacy practices are governed by their own policies, and TRS is not responsible for how those independent services handle information.

We may update this Privacy Policy to reflect changes in the website, services, technology or legal requirements. The updated version will be published on this page with a revised last-updated date.