Refund &
Cancellation
Policy

A refund may be considered after verification when the payment or order issue is attributable to TRS or the payment process.

Payment was deducted but no valid order was created.

The same transaction was charged more than once.

TRS cancelled the order because an item was unavailable or fulfilment was not possible.

A confirmed item could not be supplied and the customer did not accept a replacement.

The customer received a materially incorrect order and TRS could not reasonably replace or remake it.

Because TRS prepares fresh food after confirmation, refunds are generally not available in the following situations.

The customer changes their mind after preparation has started.

The order has been collected, served or substantially consumed.

The customer supplied incorrect order, contact or customisation details.

The customer did not collect a takeaway order after it was prepared.

A delay resulted from the customer arriving late or being unavailable.

A promotional item, freebie or bonus reward is not separately refundable.

If payment is deducted but the order is not confirmed, do not immediately pay again. First check the order status and allow a short period for the payment provider to update or reverse the transaction.

If the payment remains unresolved, contact TRS with the transaction reference, amount, date, mobile number and screenshot where available.

Verified duplicate charges for the same order may be refunded to the original payment method.

TRS may request transaction references or bank evidence before approving the refund.

Approved refunds are initiated to the original payment method. The time taken to appear depends on the bank, card issuer, UPI provider or payment gateway.

UPI: commonly 1–3 working days after initiation.

Debit or credit card: commonly 5–7 working days.

Net banking: commonly 3–7 working days.

Wallet or other provider: according to the provider's processing timeline.

Where TRS cancels an eligible order, redeemed TRS Coins may be restored after verification.

Coins are earned only on eligible completed purchases.

Promotional bonus coins or one-time rewards may not be restored unless the offer rules expressly allow it.

Any refund may result in reversal of coins earned from that transaction.

Coupons have no cash value and are not refunded as money.

A customer may request cancellation before food preparation begins. Cancellation is valid only after confirmation from TRS.

Because preparation can begin quickly, contacting TRS immediately is important.

Once preparation has started, cancellation may be declined because ingredients, staff time and preparation costs have already been committed.

An order marked ready for pickup, ready to serve, served or collected cannot normally be cancelled.

Takeaway customers should collect orders promptly after receiving the ready notification.

Changes to item quantity, size, customisation or order type are possible only before preparation begins and only if operationally feasible.

A requested change may affect price and preparation time.

TRS may cancel an order because of item unavailability, technical failure, incorrect information, unsafe conditions, payment problems or circumstances beyond reasonable control.

Where payment has already been captured, an eligible refund will be processed after verification.

Report incorrect or missing items as soon as reasonably possible and provide the order ID and supporting details.

Depending on the circumstances, TRS may offer a correction, replacement, remake, account credit or eligible refund.